Jewellery Repairs

Our knowledgeable team based in Broadstone, Poole are on hand to assist with jewellery repairs and commissions, all of which are carried out by experienced goldsmiths, fully qualified jewellers and expert craftsman. Forum Jewellers are able to offer competitive prices and quality, guaranteed work. We offer free, no obligation estimates on jewellery repairs if we are unable to give you a price immediately. Why not look at our suite of jewellery services, including repurposing and valuation?

General Jewellery Repairs

We cover every area of jewellery repairs from ring resizing, ring re-rhodium, re-joining broken chains to cleaning and polishing, resetting stones and reclawing. In fact, there’s not much we can’t repair! Pop in-store in Broadstone, Poole.

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What do we charge?

It is impossible to give a firm price without examining your item in person and with an eye glass. The list of repair charges is endless, below are our most popular.

The following prices ARE A GUIDE ONLY and subject to change.

Ring Repair Charge Guide – Subject to examination

Clean & Polish Yellow Gold	£30 per ring
Clean, Polish & Rhodium a White Gold Ring	£75 per ring
Clean & Polish Platinum	£75 per ring
Sizing down a Silver Ring	£25
Sizing up a Silver Ring between 1 – 4 sizes	From £30 up to £45
Sizing down a Yellow Gold Ring	£40
Sizing up a 9ct or 18ct Yellow Gold Ring 1 – 4 sizes	From £50 up to £80
Sizing down a White Gold Ring	£95
Sizing up a White gold ring 1 – 4 sizes	From £110 up to £155
Sizing down a Platinum Ring	£95
Sizing up a Platinum ring 1-3 sizes	From £110 up to £140

Ring Removal

Did you know we can cut your rings off safely and comfortably if necessary? We’ve had customers come to us with insect bites, arthritis, accidents and the unfortunate weight gain where the finger has swelled and it has been necessary to remove the ring.

We charge £10 to remove a ring safely from your finger, we choose to donate this £10 to our charity of the year.

Once your ring is removed you must let your finger recover for at least 4-6 weeks, once the finger has recovered and settled down, return the ring to us and we will measure your finger and get the ring resized for you.

Jewellery Repair Charge Guide – Subject to examination

Solder a Charm	£22
Rejoin a Silver Chain	From £18
Rejoin a Gold Chain	From £25
Supply & solder a new Silver Bolt Ring	From £22.95
Supply & solder a new Silver Carabeano	From £30.95
Supply & solder a new Gold Bolt Ring	From £32.95
Supply & solder a new Gold Carabeano	From £36.95

Rethreading Service

When was the last time you had your pearls or beads restrung? Did you know that the threads can wear after two years and you could risk losing the pearls when the threads break? We are pleased to offer a full Rethreading Service at Forum.

Jewellery Repair Frequently Asked Questions

Is my item safe whilst it’s with you? You will look after it won’t you? Is it insured whilst it is with you?

As you would expect, we treat every item as if they were our own. Yes, every item we handle is covered by our insurance policy whilst it’s with us or being repaired. We follow a strict taking-in procedure before it’s entered on our computerised system for tracking.

Is the work carried out on the premises?

Unfortunately, jewellery repairs are not undertaken on our shop premises as we do not have the space for a full workshop. However, the majority of our jewellery repairs are carried out by our local goldsmith. Your item is hand delivered and collected by a member of staff, not posted.

Those repairs that cannot be undertaken by our local goldsmith will be posted via Royal Mail secure tracked delivery and are fully insured.

How long will my repair take?

It depends on the item you are leaving and when you drop it off with us.

A standard jewellery repair or ring sizing will take approximately 14 days.
More detailed jewellery repairs will take 4-6 weeks.
A bespoke item or remodelling an item can take 6-8 weeks.

Does the repair that you carry out come with a Guarantee?

Yes we offer a 12month guarantee on all jewellery repairs, there are occasions where we may not be able to guarantee the work but you will be advised of this risk.

How do I know you won’t switch my diamond in the piece I leave with you?

We are immensely proud to have been trading for over 40 years and pride ourselves on honest reputation, customer service and we wouldn’t risk jeopardising this. There is no benefit to us doing this, we have a shop full of diamonds. We’ve been working for many years with Household Insurance companies to ensure your items are repaired or replaced and have an excellent reputation with them which again we would not compromise.

Can you make an item to my design or idea?

Yes we can! We work with highly-skilled goldsmiths and manufacturing companies so can make you any item of jewellery or a ring to suit. To give you an idea, check out our blog here https://www.forumjewellers.co.uk/design-your-own-engagement-ring/ and also our Jewellery Repurposing/remodelling page.

Get in Touch

Ultrasonic cleaning and sanitisation

If you have any enquiries please don’t hesitate to contact us via email at [email protected] or by using the form below.

Our team

Helen
Director

Alison
Shop Manager

Angie
Repairs Manager

Suzanne
Sales Consultant

Wendy
Sales Consultant

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