Free shipping to Mainland UK when you spend over £45 on Forum Jewellers - Read more

Forum Customer Reviews

Forum Jewellers
4.7
Based on 83 reviews
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Jay Allen
Jay Allen
18:54 05 Feb 20
Picked up an engagement ring Amazing staff so helpful thankyou guys
Delia Lothian
Delia Lothian
13:52 22 Dec 19
Staff were friendly and helpful. Alteration to my watch strap was done a day quicker than expected.
Amelia Starkey
Amelia Starkey
21:39 04 Nov 19
Having been visiting this place since I was a little girl. I love the staff here and everything about it.
Megan Jones
Megan Jones
11:34 19 Sep 19
Extremely friendly, helpful,efficient and very professional staff. High quality service. Work completed to an extremely... high standard. Highly recommended.read more
Craig Shepherd
Craig Shepherd
13:57 05 Sep 19
Lovely place to go, nice and clean inside with welcoming staff.
Kim Day
Kim Day
13:26 10 Jun 19
Forum Jewellers stock really lovely jewellery. Some very expensive to the not so expensive. A wide range to choose from... and they do repairs. Staff are extremely helpful.read more
Dave Eate
Dave Eate
09:40 13 Dec 18
Although I am wheelchair bound I was able to get over the entrance step as they have a ramp. Once inside the staff were... very helpful, bringing many different pieces of jewelry to look at. There was no pressure to buy and the staff were very patient with me.the jewelry shown was beautiful though not cheap.read more
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Forum Jewellers Delivery & Returns Policy

Delivery

Deliveries to mainland UK are FREE if your order is over £45.00.

If under £45.00 a charge of £4.50 to cover postage will be added at checkout.

Unfortunately at present we do not deliver outside of the UK.

Parcels under £75.00 are sent 2nd Class Signed For, and parcels over £75.00 are sent 1st Class Special Delivery (signature required).

The majority of orders are shipped within 24 hours of placement (in most cases the same working day) using Royal Mail Special Delivery. You will normally receive your order within 2 working days of placement (subject to Royal Mail delivery times).

Please note that website orders are not processed over the weekend, any weekend orders will be processed on Monday morning.

All shipping times are dependent on stocking levels and availability.  Occasionally items may appear as ‘in’ stock on the website, but due to timing differences between the store & website they may well be ‘out of stock’.  We will contact you within 24 hours to offer you an order date or a full refund.

Please note that in some cases it may take 5 – 7 days for your order to be received.

As we use Royal Mail to deliver our parcels we cannot pass on delivery requests, such as ‘leave in front porch’. However you may wish to leave a note out for your postman.  Should you not be available to sign for the delivery, then the postman will usually leave a card and you can collect the parcel from your local post office.

When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.  We will also send you an email once your parcel has been shipped and this email will contain your Royal Mail tracking number.

Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.

Returns Policy

The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 30 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods.

The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labeling, any accessories, manuals or other documentation and all un-damaged.

We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.

If you have any questions or queries contact admin@forumjewellers.ds-demo.co.uk or 01202 600350

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To thank you for being a valued customer, Forum Jewellers run a competition for you to win up to £100 every season. You can win a £100 Forum Jewellers Giftcard which can be used for any purchase of jewellery come Winter, Spring, Summer & Autumn!

For your chance to win, simply join our mailing list.

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