Suzanne Hardaker

Who Am I?

I will have been working with Forum Jewellers as a Jewellery Consultant for 20 years in 2024. My primary role is selling jewellery, ongoing care of the jewellery on sale that includes regular cleaning to ensure every piece is in tip-top condition, and creating window displays to showcase new jewellery brands.

Suzanne Hardaker

My Story

I come from a retail background, so I have a lot of experience in customer service, and I was looking for a career change when I came to Forum. I wasn’t really a jewellery person then, but I am now, and I am especially fascinated by diamonds!

 

Testimonials From Our Customers

“Such a lovely friendly local shop. I received such wonderful customer service yesterday from Suzanne and left with everything I wanted. They go over and beyond. Thank you. I would highly recommend this shop.” Liz Oliver

Challenges in My Role

No two days are the same at Forum, and every day I am challenged by customers’ questions. As such, I need a lot of knowledge about different gemstones, cuts, and styles, all while making sure I am advising customers on what would be best for them. We receive essential training regularly, and I think it shows in the way that we help customers. I am also qualified after studying for my Professional Jewellers Diploma.

What Makes Forum Special

Being a family-run business with very loyal customers makes Forum an incredibly special place to work, and customers can sense how happy we are as a team – in fact, they often comment on it! I have known some customers from when I first started here, and I have seen them come back time after time, watched their families grow and become customers themselves, which I really love.

My Proudest Moment

I have been told that my ‘customer service is impeccable’, which I am extremely proud of as I try very hard to make every customer’s experience the best I can.

My Favourite Piece

My favourite piece of jewellery at Forum Jewellers is a stunning Platinum Sapphire and Diamond ring, which I dream about owning!

Our team

Suzanne Hardaker

Helen
Director

Suzanne Hardaker

Alison
Shop Manager

Suzanne Hardaker

Angie
Repairs Manager

Suzanne Hardaker

Suzanne
Sales Consultant

Suzanne Hardaker

Wendy
Sales Consultant