Challenges in My Role
My main challenges are keeping up with security awareness and time management. We get incredibly busy, and it’s important to make sure that all the little admin jobs are done when we’ve been solely focused on serving customers.
My Proudest Moment
I have had so many memorable occasions here that it’s hard to single one out.
But one very special memory involves a lady who has been coming to see me for years who brought in some unworn jewellery. We melted down the gold before designing and crafting her a beautiful waterdrop pendant. She was then later gifted a diamond, which we then had set in the pendant. We were then commissioned to make a matching pair of earrings, which completed the set. That was very special and meant so much to the customer.
We are often given flowers, chocolates and biscuits from genuinely happy customers who can get quite emotional when they see what we have been able to achieve for them.
I would say that the skills I bring to Forum are patience, tolerance and understanding, which have been honed after 29 years! I’m most proud of the fact that I have been here for so long and have grown with the business.
What Makes Forum Special?
I believe what makes Forum so special is the level and quality of customer service, which we have won awards for, and it is why our customers keep coming back and remain loyal. Also, I have gained qualifications during my time with Forum – I have my Retail Jewellers Diploma and my Professional Jewellers Management Diploma.
My Favourite Piece
My favourite piece of jewellery in the store is a gorgeous 18ct yellow gold ½ carat diamond polo pendant – I just love the design!
Testimonials From Our Customers
“Last year it was our 25th wedding anniversary and I decided to surprise my wife with an eternity ring. Since I had never done anything like this before I needed some advice. I spoke to a lovely lady called Alison, who asked me some questions about the sort of style my wife liked, then showed me some eternity rings matching that criteria. Together we managed to narrow it down to one. When I gave the ring to my wife, she could not have been more surprised and delighted. Thank you Forum Jewellers, you have made my wife very happy.” – Pete Foxley
